Smart Tech Support

Increase customer satisfaction with premium tech support

Omnichannel Tech Support for Every Phone User

Today’s connected technology landscape is more complex than ever, and ease of use has become a primary customer concern. Offering your customers expert, advanced diagnostic support from technicians to alleviate concerns around complexity is a critical component of increasing technology usage and driving the adoption of new products. As part of Assurant’s robust mobile device lifecycle management program, our premium tech support service helps support not only your customers’ mobile phones but also all the devices they connect to. This holistic approach helps customers get the most out of their device and your network. As a result, you get an improved experience with more loyal customers, stronger retention rates, and higher customer satisfaction scores.
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Improved device performance & interoperability

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Higher customer satisfaction, 4.7 average star rating

98%

resolution rate without transferring a call

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Premium omnichannel tech support


Personal TechPro℠: Simplified Support for a Connected World

With Assurant’s Personal TechProSM team, your customers receive comprehensive, personalized tech support for all the devices in their digital ecosystem. This holistic support program serves customers across a variety of channels, including live voice support, live chat, virtual appointments, and self-service. With Personal TechPro by Assurant, you can help your customers overcome their technology challenges, get more out of their devices, improve satisfaction, drive demand and reduce churn.

Features of Personal TechPro

A high-quality, omnichannel premium tech support team that delivers exceptional experiences for your customers

  • Expert support for all connected devices
  • Live, U.S.-based expert support provided by Assurant employees
  • Omnichannel support, including phone, chat and virtual appointments
  • Remote screen share and camera share
  • Mobile phone diagnostics
  • Device specific self-service content
  • Product setup, configuration and interoperability
  • Connected technology education and awareness

Pocket Geek® Mobile: Self-Service Tech Support in a Mobile App

Pocket Geek Mobile is an innovative mobile app that features advanced device diagnostics to help your customers self-diagnose and correct tech issues across their ecosystem of connected devices. It gives your customers access to must-have features like protection program onboarding, secure data backup, antivirus protection, and device lifecycle services. Your customers can manage self-service support via advanced device diagnostics and device-specific guided paths to resolution directly from the app, enjoying a simpler, safer, and smarter connected experience.

Features of Pocket Geek Mobile

Enhanced, self-service tech support put in the palms of your customers’ hands

  • Access to live tech support, plus self-service features like advanced device diagnostics and device-specific how-to guides, manuals and tips 
    • Secure cloud backup, VPN services, antivirus protection, and secure browsing for phone users  
    • Includes BYOD Device Certification and Mobile Trade-In and Upgrade Certification
    • Easy management of coverage documents, claim filing and tracking, store locator, and more

    Customer Reviews

    See why millions of people around the world count on us to keep them connected and protected.

    *These reviews are from customers we've serviced. To learn more about out Rating and Review program click here

    Mobile Review: Fast and convenient

    " Your service was exceptionally fast convenient and easy!!! Thank you very much awesome customer service !!! "

    Mobile Review: Smooth online process

    " I was able to easily file a claim online. My phone arrived very quickly. Plus, the new phone works great! "

    Mobile Review: Amazing customer service

    " Our customer service agent was AMAZING! EXTREMELY helpful and we give her 100 stars not just 5! "

    Mobile Review: Helpful chat reps

    "Easy to use, additional assistance through the chat was super helpful. Delivery was smooth."

    Mobile Review: Phenomenal experience

    " The rep was beyond helpful. She was very thorough and polite. She took care of the matter effectively and was so very nice in the process. The device came very quickly and it was in great condition. My whole experience was phenomenal! "

    Mobile Review: Quick and convenient

    " Overnight means overnight. Thank u. Great customer service as well!! "

    Get More Info on Mobile Tech Support

    To start providing strong customer experiences supported by advanced diagnostic tech support, talk to an Assurant mobile expert about our Personal TechPro team and the Pocket Geek Mobile app today.

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