Software & Support

Smart solutions for a connected world

Technology that Connects You, Us, and Your Customers

Customer interactions are increasingly digital - whether that's your customers interacting with you, or you interacting with us. That's why our digital and IT teams continually enhance personalized, premium tech support that improves your customers' satisfaction scores. And APIs, microsites and widgets that integrate our products and services into your digital experiences.
  • 25 Million

    API calls processed daily
  • 90%+

    of all claims are managed digitally
  • $10.5 Billion

    in value reclaimed for our partners
  • 25 Million

    API calls processed daily
  • 90%+

    of all claims are managed digitally
  • $10.5 Billion

    in value reclaimed for our partners

Our Comprehensive Suite of Software & Support Solutions

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Pocket Geek Home

Help customers protect multiple devices on one plan. And throw in tech support too.
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Personal TechPro

Expert, high-tech support with a 99% first-time resolution rate.
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Pocket Geek Mobile

Put personalized, expert tech support in your customers' hands. And integrate your branding to deepen customer entanglement.

Our Solutions

Whether you need to attract new customers, retain existing ones, drive industry sustainability or improve operational efficiency, our products and services integrate into your operations to optimize results.

Industries We Partner With

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Retailers

Premium protection and support for consumer electronics, smart home appliances, furniture, tools, jewelry, and more
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Mobile

Mobile and multi-device protection programs, sustainable trade-in and upgrade solutions, tech support, and other value-added services that increase lifetime customer value

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Cable

Multi-device, Connected Home and mobile protection programs, sustainable trade-in and upgrade solutions, tech support, and other value-added services that increase lifetime customer value

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OEM

Protection and support for electronics, smart devices, appliances, and more


Latest Insights from Assurant

Article
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Q1 2024 Mobile Trade-In and Upgrade Data Trends Review

Our Trade-In and Upgrade Data Trends Review highlights some interesting movements in the industry during the first quarter of this year.

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Article
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Minimizing E-Waste and Maximizing Value: Device Circularity as a Core Business Strategy

A Q&A with Rebekah Griffiths, Assurant’s VP of Product Management – Device Lifecycle Solutions on the impact of device circularity

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Article
graphical user interface

Corporate Life Hack: Use Generative AI and Machine Learning to Prioritize Human Connections

If human connection and AI or machine learning sound like oxymorons to you, you’re not alone. Here are three shifts in consumer expectations and the results we’ve seen while integrating generative AI (gen AI) and machine learning to meet new expectations.

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